• How to convert a Quote into a Sales Order

    Our accounting integration enables you to generate a Sales Order in your accounting system from Legrand CRM. Prerequisites Before you convert a Legrand CRM Quote into a Sales Order, ensure that: The Company in Legrand CRM exists as a Customer in your accounting system The accounting link between Legrand CRM…

  • How to create and send a Quote

    Accelerate your sales process with Legrand CRM’s Quotes module. When integrated with your accounting system, you can import product items and create quotes in Legrand CRM. The quotes tool provides real-time stock availability and shows the price history of all products. If prices have changed, you can easily update the…

  • How to create an Advanced Search Query

    In Legrand CRM, you can create an advanced search query to find opportunities that match specific conditions. Creating a new Search Query Click on the icon shown to create a new search query. Enter a name for the search query and tick the checkbox to share the search query with…

  • How to record Stage Probability & Opportunity Probability

    Sales forecasting is the process of estimating a company’s future sales revenue for a specific period. In Legrand CRM, you can assign a probability to each sales stage or estimate opportunity probability to help forecast sales and drive better sales decisions. Stage Probability Stage probability is a percentage likelihood of…

  • How to record additional information in the Opportunities module

    When you record an opportunity, you can store additional information in the three sections below. You can add data fields with a specific control type and change the caption to make it relevant to your business. The control types include number, dropdown, link, date, text, percentage and checkbox. Add data…

  • How to record a Sales Opportunity

    Recording an Opportunity Go to the Opportunities module and click the icon on the right. NOTE: The default name for ‘Pipelines’ is the ‘Opportunities’ module. You can configure the module names in the administration settings. Use the drop-down bar to select a sales process/pipeline and enter the opportunity details in…

  • How to configure the Sales Pipeline

    A sales pipeline keeps track of opportunities as they progress through different stages of the sales process. You can create multiple pipelines and configure the sales stages to suit your requirements. For example, you can create a pipeline for different product categories or leads that require a different process. The…

  • Sales Pipeline Overview

    A Sales Pipeline is a visual representation of your sales process. The stages in a sales pipeline show where your prospects are in the sales process and what your sales representatives need to do to close the opportunity. NOTE: The default module name for ‘Sales Pipeline’ is ‘Opportunities’. You can…

  • Re-enable Legrand CRM Outlook Add-in

    The Legrand Outlook Add-in can automatically be disabled if you are not actively using the application. To re-enable the Outlook Add-in, open your Outlook account and navigate to File > Options. Click ‘Add-ins’ on the left panel and look for the Legrand Outlook Add-in. The list displays all active, inactive and…

  • How to transfer emails into Legrand CRM

    The Legrand Outlook Add-In enables you to transfer a single email or bulk transfer multiple emails into Legrand CRM. From your Outlook account, use the Legrand CRM menu to select a transfer option. When you transfer an email, Legrand CRM records the email as an Activity Note. NOTE: Including attachments…