How to add internal comments
Comments are internal notes that are only visible to support agents. Use internal comments to collaborate and share information with...
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Service Desk
Create tickets, collaborate with your team and quickly respond to customer queries.
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How to Close Service Desk Tickets
To close a ticket, select the open ticket and click Close Ticket. In the pop-up, click YES to confirm. In the... -
How to define ticket types and status values
Ticket types make it easy to sort customer issues into categories. For example, your business may deal with general support... -
How to add custom ticket fields in the properties panel
When you create a ticket, you can record information such as the priority and link an asset or opportunity in... -
How to Edit Ticket Properties
The Properties panel displays information about each ticket. Agents can update information such as a ticket’s status or re-assign a ticket...
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