How to configure email retrieval for Service Desk
The Service Desk module provides the option to retrieve emails sent to a specific address and stores them in the...
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Service Desk
Create tickets, collaborate with your team and quickly respond to customer queries.
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How to create a service desk ticket
Go to the Service Desk Inbox, select an email and click ‘Create Issue’. Use the drop-down lists to assign a... -
How to respond to or forward tickets
Replying to Tickets Select ‘All Open’ to view open tickets. Select an open ticket from the list and click ‘Reply’ in... -
How to delete emails from the service desk
Deleting a single email Go to the Service Desk Inbox, select an email and click the ‘Delete’ icon on the... -
How to delete spam and block senders
Deleting a single spam email Go to the Service Desk Inbox, select an email and click the ‘Delete Spam’ icon....
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