• How to close an Opportunity

    Close Opportunity Go to the Opportunities module and click on the Pipeline View. NOTE: You can close Opportunities in any of the Views. If you go to the Table View, double-click on the Opportunity to open the record and click ‘Close Opportunity’. In the Details View, select the Opportunity, click…

  • How to import Products & Services into Legrand CRM

    You can import product and service definitions from select accounting systems into Legrand CRM to record a customer asset. The accounting systems Legrand CRM integrates with include: ABM Accounting MYOB AccountRight MYOB EXO QuickBooks Sybiz SQL Import Products & Services Go to the administration settings and select Accounting > Import Products to…

  • How to retrieve a financial summary for a Sybiz Customer in Legrand CRM

    Accounting Summary Go to the Companies module and select a company. Users with permission should be able to access the ‘Accounting’ tab. The accounting summary shows the customer’s account code, accounting ID, account type, sales statistics, receivables and notes from Sybiz SQL. Enable Live Access If you have ‘Live Access’ enabled, Legrand CRM will…

  • How to create a Customer in Sybiz SQL from Legrand CRM

    Go to the Companies module to select a company record and click the ‘Accounting’ tab. In the accounting panel, select the drop-down menu and click ‘Create new Customer account in Sybiz SQL’. Use the drop-down field to select a Customer Group, Term and Sales Person then click ‘CREATE’. After creating the…

  • How to clear the accounting link between Legrand CRM and QuickBooks

    Go to the Companies module and select the company record. In the ‘Accounting’ panel, click on the drop-down menu and select ‘Clear Link to QuickBooks’.  If you decide to change or remove the entire accounting link, go to the administration settings and select Accounting > ConfigureQuickBooks (US, UK, AU/NZ, Canada) Link. Select ‘None’ and…

  • How to control access to Accounting Information

    User Accounts, Roles & Permissions A ‘User Account’ refers to the account you use to login into Legrand CRM. A ‘User Role’ contains ‘User Permissions’ that allow you to perform specific functions and access information. Administrators in Legrand CRM can control who has access to accounting information by assigning user…

  • How to convert a Legrand CRM Quote into a QuickBooks Sales Order or Estimate

    Prerequisites Before you convert a Legrand CRM Quote into a QuickBooks Sales Order or Estimate, ensure that: The Company in Legrand CRM exists as a Customer in QuickBooks. The accounting link between Legrand CRM and QuickBooks is active. The Company in Legrand CRM has a Primary Contact. Convert to Sales…

  • How to retrieve a financial summary for a QuickBooks Customer in Legrand CRM

    QuickBooks Accounting Summary Go to the Companies module and select a company. Users with permission should be able to access the ‘Accounting’ tab. The accounting summary shows the customer’s account code, accounting ID, account type, groups, sales statistics, receivables and notes from QuickBooks. Enable Live Access If you have ‘Live Access’ enabled,…

  • How to send Contact changes and new Contacts to QuickBooks

    When you link a Legrand CRM Company to a QuickBooks account, you can easily send any contact changes and new contacts to QuickBooks. Once you edit or add new contacts to a company, go to the ‘Accounting’ tab in the company record. Click on the drop-down menu and select ‘Send…

  • How to link a Legrand CRM Company to an existing Customer in QuickBooks

    If you have separate records in Legrand CRM and QuickBooks for the same customer, you can link the two records in Legrand CRM. Go to the Companies module in Legrand CRM to select the company. In the ‘Accounting’ tab, click on the drop-down menu and select ‘Link to existing QuickBooks account’….